Seeks collaborative support for improved service delivery
Ikeja Electric Plc (IE) has reiterated its commitment to optimising a collaborative approach to stakeholders’ management to ensure sustainability of its business operations in 2024 and beyond.
It made the commitment during its first virtual stakeholders/customers’ engagement session for 2024.
The firm also commended customers that had remained steadfast in their support and offered constructive feedback, as well as addressing and resolving complaints and challenges along the way.
Its Spokesperson and Head of Corporate Communications, Kingsley Okotie, who reassured customers of visible improvements in service delivery in 2024, emphasised the firm’s dedication to safety within the network and cautioned customers against engaging in illegal activities, particularly those near power lines.
He warned against hiring non-certified technicians, as their lack of expertise could result in service disruptions, fire outbreaks and potential loss of life and property.
He said that despite the challenging economic situation that is affecting optimal performance of businesses across the country, the company would ensure provision of quality service.
Okotie further advised customers not to partake in any form of bribery, extortion or paying money to members of staff to influence or fast-track service requests but should formally lodge their complaints through the appropriate channels and obtain a Service Request Number (SRN) to enable tracking of such complaints until they are finally resolved.
He warned customers against energy theft through meter bypass, illegal connections, and reconnections, saying that individuals caught engaging in such criminal activities will face prosecution.
The spokesperson advised that STS meter customers facing challenges should ensure their meters are duly upgraded to the new standard as those who are yet to do so would be unable to load the purchased token.
He, however, urged customers to utilise the designated channels of reporting incidents related to members of staff misconduct, rather than resorting to battering and assault.
